Terms & Conditions

1. Acceptance of Terms – By accessing and using this website (https://edmiller.biz) or engaging in any of my services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use this website or my services.

2. Services – Ed Miller IT Solutions provides various IT support and consultancy services, including but not limited to:

  • Cloud Solutions (e.g., Google Workspace configuration and support)
  • Network and Wi-Fi Installation and Optimization
  • Managed IT Support and Maintenance

Specific details of the services, scope of work, fees, and duration will be outlined in a separate Service Agreement, Statement of Work (SOW).

3. Client Responsibilities and Obligations

As a client engaging in my IT services, you agree to the following:

3.1 Data Backup: You are solely responsible for maintaining adequate backup copies of your files, data, and programs. The Company shall not be liable for any data loss, corruption, or recovery issues, regardless of the cause.

3.2 Access: You agree to provide myself, or authorized agents with the necessary access (physical and/or remote) to your equipment, software, and systems to perform the requested services.

3.3 Legal Use: You warrant that your use of all software and equipment is legal, and you possess valid licenses for all third-party software I am asked to work on or configure.

3.4 Safety: You shall ensure a safe working environment for myself, or authorized agents when services are performed on-site.

4. Intellectual Property Rights

4.1 Website Content: All content on the website, including text, graphics, logos, images, and service descriptions, is the property of Ed Miller IT Solutions or its content suppliers and is protected by copyright and intellectual property laws.

4.2 Custom Work: Any custom code, scripts, configurations, or non-third-party solutions developed by the Company specifically for the Client under a paid service agreement shall be owned by the Client upon final payment.

4.3 Tools and Methods: The Company retains the right to use its general knowledge, experience, know-how, and proprietary tools and methodologies developed or utilized in the course of providing services.

5. Payment, Fees, and Cancellation

5.1 Fees: Fees for services are outlined in the specific Service Agreement or Proposal provided to the Client.

5.2 Invoicing and Payment Methods : Invoices are typically issued upon completion, and payment is due on receipt of the invoice.

  • Standard Payment: For services where the Client is present, payment is due immediately upon completion, typically via card or bank transfer.
  • Remote Payment: Where the Client is not present upon completion of the Service, I will issue the invoice and payment may be facilitated using one of the following methods:
    • Direct Debit (GoCardless): Where a Direct Debit Mandate is in place, the Client authorises the Company to debit the bank account for the full amount of the invoice. Advance notice of the collection date and amount will be provided in line with the Direct Debit Guarantee.
    • Payment Link (SumUp): I may issue a secure payment link via email or SMS, facilitating immediate payment by the Client using a credit or debit card.

5.3 Failed Payment and Late Fees : Payment is considered received only once the funds have cleared into the my account.

  • Late Payment: I reserve the right to charge statutory interest on late payments in accordance with UK law.
  • Failed Payment and Administration Fee : If a Direct Debit or card payment (including via SumUp) is returned unpaid, fails to clear, or is subject to a chargeback, the amount will be treated as an unpaid invoice due immediately. I reserve the right to charge a reasonable administration fee of £ 10.00 to cover the administrative and bank costs incurred due to the failed transaction.

5.4 Service Suspension : Failure to pay outstanding invoices may result in the suspension or termination of ongoing services, subject to reasonable notice.

6. Confidentiality

I agree to treat all information and data provided by the Client as confidential and will not disclose it to any third party without the Client’s prior written consent, except where required by law or necessary to perform the contracted services.

7. Disclaimer of Warranties

The services provided by Ed Miller IT Solutions are offered on an “as is” and “as available” basis. I make no representations or warranties of any kind, express or implied, as to the operation of its services or the information, content, or materials included on this website. While I strive to provide excellent service, I do not warrant that the website or our services will be uninterrupted, error-free, or that defects will be corrected.

8. Limitation of Liability

To the fullest extent permitted by law, Ed Miller IT Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  1. Your access to or use of or inability to access or use the services.
  2. Any conduct or content of any third party on the services.
  3. Any unauthorized access, use, or alteration of your systems or content.

My total liability for any claim arising out of or relating to this agreement or the services shall not exceed the amount paid by the Client to me for the specific services giving rise to the claim in the (6) months preceding the event.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree that any legal action or proceeding arising under this agreement shall be brought exclusively in the courts of England and Wales.

10. Changes to Terms

Ed Miller IT Solutions reserves the right to update or modify these Terms and Conditions at any time without prior notice. The date of the most recent revision will appear at the top of this page. Your continued use of the website and services after any such changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact me at:

Email: help@edmiller.biz Phone: 07583412118