My Process

Discover my tailored approach to IT support, guiding you seamlessly from initial consultation through to expert problem resolution and ongoing maintenance.

Step One: Initial Call

Once you call me I decide how best to proceed depending on your issue or enquiry

Step Two: The Fix

Next, I implement effective IT strategies and tools, ensuring smooth resolution and minimal disruption to your daily operations.

Step Three: Ongoing Support

Once your are a customer of mine you can either remain as a ad-hoc customer or have a tailored monthly support plan

Terms & Conditions

  • Standard Working Hours: Monday – Friday, 09:00 – 17:00. Out-of-hours work must be agreed upon in advance.
  • Managed Services: Contracts roll on a monthly basis. I require 30 days’ written notice to cancel or change your agreement.
  • Fixed-Price Projects: Work is strictly limited to the agreed proposal. Anything out-of-scope will be quoted separately or billed at my standard ad-hoc rate.
  • Ad-Hoc Support: Services are billed in 15-minute increments following a minimum charge of 1 hour for on-site visits or 30 minutes for remote support.
  • Payment Terms: Managed Services are billed monthly in advance via GoCardless (around the 7th). Ad-Hoc work is due upon completion via SumUp or Xero/GoCardless.Project payments are per the agreed quote.
  • Hardware & Software: All hardware and licenses must be paid in full before I place an order.
  • Travel Time: For on-site visits, billable time begins as soon as I leave for your premises.
  • Cancellations : Cancelling with less than 24 hours’ notice, , incurs a 1-hour minimum charge.
  • Late Payments: Services will be suspended if invoices are more than 7 days overdue. I reserve the right to apply statutory interest on late payments.
  • Backups: You are entirely responsible for backing up your own data unless you have a separate, specific backup agreement with me.
  • Hardware Warranties: I do not provide personal warranties; all hardware is strictly covered by the manufacturer’s warranty.
  • Liability Cap: I am not responsible for third-party outages (e.g., Microsoft 365, your internet provider) or indirect business losses. My total liability is capped at the fees you paid in the 3 months prior to a claim.
  • Privacy & Compliance: Your business data and passwords are kept strictly confidential. I process all personal data in full compliance with UK GDPR and the Data Protection Act 2018.