1. Definitions

In these Conditions, the following terms shall have the following meanings:

  • “I” / “Me” / “Myself”: Refers to Ed Miller trading as Ed Miller IT Solutions.
  • “The Client” / “You”: The business, individual, or entity requesting services.
  • “Services”: The IT consultancy, support, installation, and cloud configuration services provided by me.
  • “Agreement”: The contract between Ed Miller IT Solutions and the Client, incorporating these Terms.

2. Acceptance of Terms

By engaging my Services, accepting a quote, or allowing me remote/physical access to your IT systems, you agree to be bound by these Terms and Conditions. These Terms prevail over any other terms proposed by the Client.

3. Services Provided

I agree to provide IT support services as described in your specific proposal or contract, which may include:

  • Managed IT Support and Maintenance.
  • Cloud Solutions (e.g., Google Workspace, Microsoft 365).
  • Network and Wi-Fi Installation/Optimization.
  • Hardware and Software procurement and configuration.

3.1 Service Limitations: I perform services with reasonable skill and care. However, I do not guarantee that services will be uninterrupted or error-free. I am not responsible for issues caused by third-party software (e.g., Microsoft, Google) or hardware failures outside of my control.

4. Client Obligations

To enable me to perform the Services, you agree to:

  • Provide me with necessary access to your premises, servers, and software passwords.
  • Ensure all software on your systems is legally licensed.
  • Maintain valid backups of all data prior to my work (unless backup management is explicitly part of our agreed service).
  • Notify me immediately of any unauthorized access or security breaches.

5. Fees and Payment

5.1. Invoicing (Ad-Hoc Services) For one-off jobs or ad-hoc work, I will provide a formal invoice or payment receipt upon request or immediately upon completion of the work.

5.2. Invoicing (Contract & Account Clients) For clients on an ongoing contract or with a tailored service agreement, I issue invoices on the 1st of each month. These invoices cover all services, support, and parts supplied during the preceding calendar month (unless payment was made upfront).

5.3. Payment Terms & Methods

  • Ad-Hoc Services: Payment is due immediately upon completion. I accept Cash or Card payment via terminal/payment link (SumUp).
  • Contract & Account Clients: Payment is collected automatically via Direct Debit (GoCardless). Collection is initiated on the invoice date (the 1st), with funds typically debited from your account 3–5 days later.
    • Note: Please allow for standard bank processing times (working days) for the transaction to appear on your statement.

5.4. Late Payment & Suspension I reserve the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate per annum. I may also suspend services immediately if payment is outstanding beyond the agreed terms.

6. Confidentiality & Data Protection

6.1 Confidentiality: Both parties agree not to disclose any confidential information concerning the other’s business or customers to third parties, except as required by law.

6.2 Data Processing: I act as a Data Processor for any personal data I access during support. I will process such data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. I will only access data necessary to resolve technical issues.

7. Limitation of Liability

This is a critical section. Please review carefully.

  • 7.1 Nothing in these terms limits liability for death or personal injury caused by negligence.
  • 7.2 Data Loss: I shall not be liable for any loss of data. It is the Client’s strict responsibility to ensure critical data is backed up.
  • 7.3 Indirect Loss: I am not liable for any indirect or consequential loss, including loss of profit, loss of business, or business interruption.
  • 7.4 Cap on Liability: My total aggregate liability to you for any claim arising out of my services shall be limited to the total amount paid by you for the Services in the 12 months preceding the claim.

8. Termination

  • Managed Services: Either party may terminate ongoing managed service contracts by giving 30 days’ written notice.
  • Ad-Hoc Services: May be cancelled by the Client up to 24 hours before the scheduled work. Cancellations made less than 24 hours in advance may incur a cancellation fee.
  • Immediate Termination: I may terminate the agreement immediately if you breach these terms (including non-payment) or become insolvent.

9. Intellectual Property

Any custom scripts, configurations, or documentation created by me remain my intellectual property until full payment is received. Upon payment, you are granted a non-exclusive licence to use them for your internal business purposes.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact me at:

Email: help@edmiller.biz Phone: 07583412118