For Fixed-Price Projects / Quoted Work / Managed Services

• Scope of Work: The quoted price covers only the specific tasks detailed in the proposal. Any additional work requested outside this scope will be charged under my standard rates.
• Payment Schedule: Specific payment terms, including any required deposits or staged payments, will be listed directly in the project quote.

For All Ad-Hoc Support

• Standard Rate & Billing: £60.00 per hour. All support carries a minimum charge of 1 hour (£60), with subsequent time billed in 15-minute increments.
• Remote Support: Time is purchased in 1-hour blocks. Unused time is credited to your account for future use (expires after one calendar month).
• On-Site Visits: Time is not bankable. Billable time commences upon departure to your premises.
• Working Hours: Monday – Friday, 09:00 – 17:00. Work requested outside these hours must be agreed upon in advance and may incur an out-of-hours surcharge.
• 24-Hour Notice: You must provide at least 24 hours’ notice to cancel or reschedule an on-site visit.
• Cancellation Fee: Appointments cancelled with less than 24 hours’ notice will automatically incur a fee equal to the 1-hour minimum charge (£60).
• No Access: If I arrive on-site and cannot gain access to the premises, the 1-hour minimum charge plus applicable travel time will be billed.
• Privacy: I treat all client data, passwords, and business information as strictly confidential.
• Compliance: Personal data is processed in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Third Parties: Sensitive information is never shared with third parties unless necessary for service provision (e.g., ordering hardware/licensing) or required by law.
• Upfront Payment: All hardware and software licenses must be paid for in full prior to ordering.
• Warranty: I do not offer personal warranties; all hardware is subject strictly to the manufacturer’s warranty terms and conditions.
• Backups: You are solely responsible for ensuring your data is backed up. I am not liable for data loss unless specifically managed under a separate backup service agreement.
• Third-Parties: I am not responsible for outages, faults, or service interruptions caused by third-party providers (e.g., Microsoft 365, BT, Virgin Media).
• Liability Cap: My total liability is limited to the total fees paid by you in the 3 months preceding any claim. I am not liable for indirect loss (e.g., lost business, revenue, or goodwill).
• Payment (Standard): Payment is due immediately upon completion via SumUp.
• Monthly Account: Available exclusively to regular clients via Direct Debit (GoCardless). Payment is collected automatically on or around the 7th of the month, for the last months work.
• Service Suspension: If payment is not received by the due date, all support services for your business will be suspended immediately until the outstanding balance is cleared.
• Interest: I reserve the right to charge statutory interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.